SUPPORT

GOSS Outdoor support is here to help. Learn more about popular topics between our operators and customers and find resources that will help you with all of your GOSS products. “GOSS No Problem” and our warranty Get additional repair coverage and support from GOSS Outdoor, the people who know your outdoor products best. Find out if your product is still in warranty or learn more about purchasing “GOSS No Problem” products.

 

2 YEARS WARRANTY

Make your life easier with a free 2 Year Warranty on selected GOSS Outdoor products. At GOSS, as well as providing innovative solutions to enhance your day to day life, we take pride in the quality and durability of our products. We also know that reliability and peace of mind matters to our customers, that’s why we’ve introduced a new exclusive 2 Year Warranty on selected outdoor products. To claim your warranty, you simply register your product on our site. In order to validate your warranty, you must REGISTER YOUR PRODUCTS once purchased.

** Terms and conditions apply

 
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AFTER SALE SUPPORT

GOSS Outdoor's commitment to after-the-sale support as well as superior manufacturing and quality control standards have helped GOSS Outdoor to become a known brand in shading solutions. We believe our high standards and deep commitment to customer service are the reason our customers choose us, and we are committed to exceeding our own standards year after year.

Our GOSS Technic team will be available to support your product via providing instant information on;

  • Assembly Instructions

  • Use and Maintenance Manual

  • Assembly Manual

  • Product Data Sheet

Regular maintenance helps to extend product’s & equipment’s lifespan, reduce downtime and ensure optimal performance. Standard and custom service contracts are available for all GOSS Outdoor's own manufactured items. Our standard Warranty Service Contract includes:

  • One annual preventive maintenance visit(s)

  • Servicing of all GOSS Outdoor shading system components

  • Telephone support during regular working hours

  • On-site support upon customer request

** Terms and conditions apply

 
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ASSEMBLY SERVICES

Our products are specifically designed to be simple to assemble, so that our customers can easily do it themselves. However, we can assemble your GOSS Outdoor selected product in your home or work place with following the assembly instructions. We can take away the stress, time, and effort of erecting your shading system or setting up your furniture by assembling it for you. No need to worry about that extra packet of screws left over, our expert delivery service team build your product to the highest standard. We’ll tidy everything away for you and make sure your new product is set to perfection. The assembly service includes a free 1-year guarantee on workmanship, and disposal of all packaging in an environmentally friendly way.

** Terms and conditions apply

 
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WHITE GLOVE HOME DELIVERY SERVICE

Our award winning, white glove home delivery service delivers exceptional service levels which set us apart from the crowd. Our sister company GOSS Transport provides both dedicated and collaborative home delivery solutions for who requires a 5 star and individual service. We deliver across the UK & Europe. We offer competitive rates and direct delivery on all our product range. So why not save yourself time and effort and let us do the hard work of getting your desired products to your home? Then you can spend more time relaxing in your new outdoor space. We want you to be confident that the quality of products you receive is as good as if you’d transported them home yourself. That’s why our packaging has been specifically designed to keep our products safe, secure and guaranteed during their journey to you.

** Terms and conditions apply